1. Scope
This Acceptable Use Policy sets baseline requirements for lawful, safe and responsible use of websites, accounts, APIs, communications tools and technologies operated or supplied by Exotic Digital Europe Limited or expressly made subject to this policy. Individual marketplaces and products may publish additional or stricter requirements according to the service, market, user type and applicable law.
2. Lawful and responsible use
Users, customers, partners and authorised personnel must use covered systems only for lawful purposes and in a manner that does not harm people, undermine platform integrity or interfere with legitimate operations.
Users must provide accurate information where verification or account details are required; respect the rights, privacy and safety of others; comply with applicable product rules, content standards and contractual requirements; and cooperate with reasonable security, fraud-prevention and compliance checks.
3. Accounts, credentials and authorised access
Account holders are responsible for protecting their credentials and using approved access methods. Suspected unauthorised access should be reported promptly.
Users must not impersonate another person or organisation, create accounts to evade restrictions or enforcement, or obtain, sell or transfer access contrary to applicable service terms.
4. Prohibited conduct
Covered systems must not be used to facilitate exploitation, abuse, deception or unlawful activity. Prohibited conduct includes child sexual exploitation or content involving minors; trafficking, coercion or non-consensual activity; fraud, scams, money laundering, identity theft or deceptive payment activity; threats, targeted harassment, doxxing, extortion or encouragement of serious violence; unlawful publication of private or intimate information; prohibited goods, services or activities; and attempts to obstruct reporting, evidence preservation, investigations or authorised enforcement.
5. Technical misuse
Users must not interfere with the availability, confidentiality or integrity of covered systems. This includes introducing malware or malicious code; unauthorised probing or exploitation of security controls; unauthorised scraping or harvesting; abusive automation; manipulation of metrics; API abuse; or interference with another user's access.
Potential vulnerabilities should be reported through the appropriate security channel.
6. Investigation and enforcement
Potential violations may be reviewed using relevant account information, content, transaction signals, technical logs, reports and other available evidence. Depending on the circumstances, action may include warnings, content restriction, feature limitation, additional verification, suspension, termination, preservation of records, escalation to the responsible team or cooperation with valid legal processes.
Where appropriate, the applicable service may provide an appeal or correction process.
7. Reporting concerns
Reports should use the reporting route provided by the relevant service or the corporate Contact page. Reports should identify the relevant service, account or content and provide the information reasonably necessary for review.
Passwords, complete payment credentials and unnecessary sensitive identity documents should not be submitted through general contact forms.
8. Product and regional rules
This policy does not replace terms and policies published by individual Exotic marketplaces or products. Those services may maintain their own eligibility requirements, age controls, restricted categories, verification standards, payment terms and reporting procedures. Where a service-specific rule is stricter, that rule applies to the relevant service.
Contact: [email protected]